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FAQ

Company FAQs

Where are Paya Health products manufactured?
In the United States.

Do you offer a subscription for your gummies?
Yes

Ingredient FAQs

Are Paya Health products gluten free?
Yes!

Are your Superior Skin gummies allergen free?
Our Super Skin gummies contain coconut which is a tree nut.

Are your products vegan?
Our Superior Skin gummy is vegetarian. The only animal derived ingredient in our gummies is Vitamin D3 which is derived from sheep’s wool.

Why take a retinol gummy?
Most retinol products are topical. While those products work great for many skincare issues (because retinol is awesome!), taking retinol orally allows it to penetrate deeper into your skin. There are also other benefits of retinol to other areas of the body from ingesting retinol that can't be accessed through topical application.

Why do you use sugar in your gummies?
We initially set out to make a sugar free gummy but after much trial and error found that the small amount of sugar we use delivered major results in terms of taste and texture. We would not launch a product that we don’t stand behind 100% (and eat ourselves!).

Usage Info

What are the benefits of retinol?
Some of the perks include: brighter and healthier looking skin, more even skin tone, reduction and prevention of fine lines and wrinkles, clearer skin with fewer blemishes.*


Who should not take this product?
Retinol gummies are not safe for children and should not be taken by women who are pregnant or breastfeeding. Anyone with a health condition should consult their doctor before taking this product.

Order and Shipping Info

What are your payment options?
All major credit cards accepted.


Do you offer promotions?
We offer 10% off of your first order when you sign up for our mailing list! We will be running other promotions from time to time as well!

How long do orders take to ship?
We aim to ship all orders within 48 hours. Shipping times are sometimes out of our control but our hope is that most orders will arrive to their recipients within 7 days of shipment.

Do you offer international shipping?
Yes. Paya Health offers international shipping. In order to give international customers access to our products we enabled international shipping through DHL. The rate for an international shipping address is calculated by DHL for that specific address so we cannot offer a flat rate. Our fulfillment center ships all orders through USPS and then the international portion of delivery is handled by DHL.


Returns and Exchanges

Do you offer returns?
If you are not happy with your order for any reason, email returns@payahealth.com within 30 days of receiving it for return or exchange instructions. Exclusions apply to international orders.

Can I return a product once I’ve opened it?
Absolutely! The only way to know if you like something is to try it. Exclusions apply to international orders.